Normally orders successfully purchased after clicking through Mallree show up in your My Page within 5 business days after purchase. If your order isn showing up after 5 days from purchase, please send an inquiry with order information (order number, order amount, order date) to Mallrees 1:1 bulletin board.
[Methods of confirmation: (1) Copy and paste the order confirmation e-mail or (2)Send a screenshot of the order information]
For quick shipping times and in order to prevent warehouse storage fees, please pay for shipping first.
We will refund you after confirming the order details with the store. *It usually takes up to 7~30 business days for us to check your order information (Maximum of 70 days)
Below are some reasons why your shipping event order may not show up correctly or receive benefits. Please refer to this list when using Mallree.
1.You made a purchase directly through a stores website or app.
2. You used a coupon code that isn offered on Mallree.
3.You went through another cashback or rewards site other than Mallree.
4.You didn go back through Mallree after your internet disconnected in the middle of going through checkout.
5.You placed multiple orders when only going through Mallree once (Only one order per click-through is valid).
6. You incorrectly filled out your shipping form (order number, Store URL, order amount, etc.)
7. You canceled or changed your order or your order was canceled or changed by the store after you completed your initial purchase.
8. If you have passed through Mallree without deleting cookies. For example, after visiting price comparison sites and multiple site, cookie deletion is required.